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"Fred Harmon and Garry Jacobs have done a rare and superb job of unearthing both the 'soft' and 'hard' factors that underpin sustained corporate success". - Tom Peters, Coauthor In Search of Excellence
"Fred Harmon and Garry Jacobs have managed to write a book that is easy- indeed captivating- reading full of profound insight, indeed wisdom. They do not offer the 'quick fix' but they show every business and especially the CEO of each business how one looks at a business, how one thinks about it, and how one plans and executes action that produces achievement, ability to grow, willingness to change, and corporate health and longevity." - Peter F. Drucker
"The numerous case examples that permeate The Vital Difference makes this volume continuously interesting to read at the same time that they provide practical and continuously useful insights into the practice of management." - John Diebold, President, The Diebold Group, Inc.
"I think The Vital Difference is terrific and must reading for everyone eager to succeed in business....In my opinion it's right up there with In Search of Excellence and A Passion for Excellence. I picked up concrete ideas that I'm putting right to work in my own business." - Stew Leonard, President Stew Leonard's(r) "World's Largest Dairy Store"
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